Terms and Conditions
Website Description and Target Audience
Description: This website is intended for the sale of cosmetic products, training courses for eyebrow and eyelash professionals, skincare products, and other items necessary for the professional work of eyelash and eyebrow specialists.
Target Audience: Adults over the age of 18, beauty industry professionals, homemakers, and others interested in training or purchasing products for personal or professional use.
Services and Features of the Website The website offers the following services and features:
- Account registration for access to advanced features
- Online payment for products
- Purchase of training courses for professionals
- Sale of professional cosmetic products and accessories
- Consultation on product selection and usage
User Requirements
Age Restrictions: Users must be at least 18 years old.
Registration: To access certain features of the website, such as purchasing courses and consultations, registration is required.
Prohibited Actions: Users agree not to use the website or its products for illegal activities or in violation of applicable laws or the rights of third parties.
Agreement to Terms: By registering or making a purchase on the website, the user confirms their agreement to these terms by checking the corresponding box.
Privacy Policy and Data Processing We collect and store the following user data: first name, last name, email address, and phone number. The collected information is processed and protected in accordance with our privacy policy. We are committed to securing user data and using it solely to improve our services and provide the requested services.
Payment and Refunds
Return Policy: We offer a refund within 7 days of receiving the product. To return a product and receive a refund, it must:
- Be in its original condition and packaging, unused
- Be returned with the purchase receipt or order confirmation. Note: Products with minor signs of use may only be returned within 7 days to receive store credit, which can be used on the website. To begin the return process, please contact us by email at reinhardnataliya@gmail.com. If the return is accepted, we will send you instructions and a return label. Products sent without prior approval will not be accepted.
Damages and Issues: Please check your order upon receipt and immediately report any defective, damaged, or incorrectly shipped items.
Exceptions/Non-returnable Items: Returns for promotional items and gift cards are not accepted.
Exchanges: To exchange a product, please process a return and place a new order. If more than 15 business days have passed since the return was approved, please contact us at reinhardnataliya@gmail.com.
Financial Information and Payment Security Payments on our site are processed through certified online payment services that ensure the protection of personal data. We do not store or process users’ bank details or credit card information.
Limitation of Liability The company is not liable for indirect damages, loss of income, data loss, or lost profits related to the use of the website or products. Products and training materials are provided “as is” without any warranties of effectiveness or suitability for a particular purpose. The use of products does not replace medical treatment or advice from healthcare professionals.
Content Usage Terms All content on the website, including text, images, design, and software, is the property of the company and protected by copyright law. Users are prohibited from copying, modifying, or distributing the content of the site without written consent from the company.
Return Policy and Shipping Liability The company is not responsible for any customs fees, taxes, or restrictions related to shipping products to other countries. All such costs are the responsibility of the user.
Agreement to Terms and Account Usage By registering on the website, the user agrees to these rules and conditions. In case of violation of these terms, the company reserves the right to temporarily or permanently block the user’s account.
Changes and Updates to the Terms We reserve the right to make changes to these terms and conditions. Users will be notified of any changes via email.
Contact Information For any questions regarding the use of the website, returns, or complaints, you can contact us by email at: reinhardnataliya@gmail.com.
Geographic Restrictions and Jurisdiction The website operates in Switzerland and other countries where the sale of the products offered is permitted. Any disputes will be governed by the laws of Switzerland, where the company is registered.
