Return Policy

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Requirements for Refunds

To be eligible for a refund, your item must be in the same condition as you received it, unused, and in its original packaging. A receipt or proof of purchase is also required. Items that have been slightly used can be returned within 7 days after receipt in exchange for store credit.

Starting the Return Process

To initiate a return, please contact us at: reinhardnataliya@gmail.com.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

For any questions regarding returns, feel free to reach out to us at reinhardnataliya@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns for promotional items or gift cards.

Exchanges

The fastest way to get what you need is to return the item you have and, once the return is approved, make a separate purchase for the new item.

If more than 15 business days have passed since your return was approved, please contact us at reinhardnataliya@gmail.com.